AI Systems and Automation Insights for Business.
practical ai insights
Insights for revenue and operations leaders
Short, practical articles on using AI in production.
Each article includes example metrics, dashboards and risks to consider.
Building AI systems that teams trust
How to design governance frameworks that enable rapid deployment while managing risk and maintaining team confidence.
When to automate and when to assist
Decision framework for choosing between full automation, human-in-the-loop and augmentation approaches for revenue workflows.
Voice agent platforms compared
Practical comparison of voice AI platforms for enterprise use cases including latency, integration and compliance considerations.
Measuring AI agent performance in production
Framework for tracking quality, cost and business impact metrics across voice, chat and outbound agents.
Compliance and risk for outbound AI agents
How to run compliant outbound campaigns with AI agents under Australian Spam Act and GDPR requirements.
Clinic case study: voice agent implementation
How a multi-location clinic network deployed voice agents to handle 95% of routine inbound calls and booking requests.