Case studies.
Results across sectors
Each case study shows baseline metrics, the systems we designed and what changed after go-live.
Filter by sector or solution to find what is closest to your context.
Clinics network
Client
Melbourne Medical Clinic
Sector
Healthcare / Private clinics
Team size
3 locations, 18 practitioners, 8 admin staff
Situation
Melbourne Medical Clinic was missing 50%-60% of inbound calls during peak hours. Admin staff spent 25 hours per week on routine appointment bookings and answering common questions. No clear visibility into call outcomes or patient conversion rates.
Solution
Deployed voice agents to handle inbound calls 24/7, with:
- →Automated appointment booking with real-time calendar integration
- →FAQ responses for common patient questions
- →Escalation rules to route complex cases to admin staff
- →CRM sync for all call outcomes and patient data
Results (after 2 months)
Answer rate increase
Admin time saved per week
Increase in appointments booked
Stack
Service Delivery
Client
Carpentry and Construction firm
Sector
Home services / Trade services
Team size
Multiple sites, 8 field staff, 2 office staff
Situation
Carpentry and construction firm struggled with lead qualification and follow-up. Office staff spent 6-10 hours per day manually qualifying leads and booking appointments. No consistent process for outbound follow-up, resulting in 45% of leads going cold.
Solution
Implemented combined voice agents and outreach automation:
- →Voice agents to handle inbound enquiries and quote requests
- →Automated lead qualification workflows with CRM integration
- →Outreach agents for follow-up on quotes and past customers
- →Appointment booking with technician calendar sync
Results (after 3 months)
Lead-to-booking rate increase
Office time saved per week
Increase in repeat customer bookings