Bots that answer, qualify and book without getting tired.
Problem → Outcome
Problem: your team answers the same questions repeatedly. Manual booking creates friction and missed opportunities.
Outcome: bots on your website, chat channels and messaging apps that answer questions, qualify leads and book appointments 24/7.
Targets:
- →Handle at least 80% of routine enquiries without human escalation.
- →Book appointments directly into your calendar with availability checking.
- →Escalate complex or high-value enquiries to your team with context.
How it works (3 steps)
Define intents and content – map common questions, booking flows, escalation triggers and compliance disclaimers.
Connect channels and calendars – integrate website chat, messaging platforms and booking systems.
Launch and refine – pilot on one channel, monitor conversations, refine responses and expand coverage.
Technical prerequisites
- →Website or chat platform with widget or API integration capability.
- →Calendar or booking tool with API access for availability and scheduling.
- →FAQ content library, product information and disclaimers.
- →Optional CRM integration for lead capture and contact syncing.
SLA
- →Uptime – 99.5% monthly uptime for production bots.
- →Response times – median response under 2 seconds for user inputs.
- →Escalation rules – route complex enquiries to your team within defined thresholds.
- →Incident response – initial response to P1 incidents within 2 business hours.
Implementation timeline
- →Week 1 – intent mapping, FAQ collection, booking flow design.
- →Week 2 – website, calendar and CRM integration, bot configuration.
- →Week 3 – pilot launch on website or one messaging channel.
- →Week 4+ – expand to all channels, refine responses based on conversation data.
What you get
- →Configured bots for your website, chat and messaging channels.
- →Integration with calendar, CRM and booking systems.
- →Documentation covering intents, responses and escalation rules.
- →Dashboards tracking conversations, bookings, escalations and satisfaction.
- →Governance playbook for content updates and quality control.
FAQs
What happens if the bot gives wrong answers?
We build escalation rules and monitoring to catch errors. You review conversation logs and provide feedback to refine responses.
Can we support multiple locations or calendars?
Yes. We can route bookings to location-specific or person-specific calendars based on user inputs and availability.
Is it accessible for all users?
We design bots to follow accessibility best practices including keyboard navigation and screen reader support where technically feasible.
How do we update FAQs or services?
You maintain a content library or knowledge base. We provide tools or processes to update bot responses when content changes.