Voice agents that never miss a call.
Problem → Outcome
Problem: your team misses calls, spends time on routine questions and struggles to track outcomes.
Outcome: an always-on voice agent that answers, triages and books with clear reporting.
Targets:
- →Answer at least 95% of inbound calls during operating hours.
- →Route routine calls in under 30 seconds.
- →Sync outcomes back to CRM or practice management tools.
How it works (3 steps)
Design call flows and guardrails – map call types, questions, escalation paths and compliance needs.
Configure telephony and models – connect numbers, define prompts and link APIs and calendars.
Pilot, measure and refine – launch with a segment or schedule, track metrics, then expand coverage.
Technical prerequisites
- →Cloud telephony provider (e.g. Twilio, Aircall or similar).
- →Access to your booking system or calendar via API or secure integration.
- →Access to your CRM or ticketing system if syncing outcomes.
- →Approved call scripts, disclaimers and compliance language.
SLA
- →Uptime – 99.5% monthly uptime for production voice agents, excluding upstream telephony outages.
- →Latency – median response latency under 2 seconds after caller input.
- →Incident response – initial response to P1 incidents within 2 business hours, P2 within 1 business day.
Implementation timeline
- →Week 1 – discovery, call-flow mapping, script collection.
- →Week 2 – integration setup, initial prompt and model configuration.
- →Week 3 – pilot launch on limited hours or call types.
- →Week 4+ – scale to full hours, refine prompts and flows based on data.
What you get
- →Configured voice agent with your branding, greetings and flows.
- →Integration into your telephony, calendar and CRM systems.
- →Playbook covering scripts, edge cases and escalation rules.
- →Dashboards showing call volumes, outcomes and key metrics.
- →Optional ongoing monitoring and tuning.
FAQs
Can callers still reach a human?
Yes. We define clear escalation rules and routes to your team.
How do you handle privacy?
Calls are logged and stored according to your policies. We consider Australian Privacy Law and data minimisation.
Can we start out-of-hours only?
Yes. Many clients begin with after-hours or overflow coverage, then extend.
What languages do you support?
English by default; additional languages subject to model support and testing.